Atulyash Terms & Conditions

1. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under applicable Indian law. By using the Services, you represent that the information provided by you is accurate and that you are legally entitled to use the Services.

2. Your Account

You may be required to register using your mobile number and authenticate your account through an OTP or another verification mechanism.

You are responsible for:

1. providing accurate and current account information;
2. maintaining the confidentiality and security of your account;
3. maintaining accurate delivery addresses and contact details; and
4. promptly informing Atulyash if you suspect unauthorised access to your account.

You shall not create or use an account for fraudulent, unlawful or abusive purposes.

3. Our Products

Atulyash offers packaged food products, including wheat flour and such other products as may be introduced from time to time. Product descriptions, quantities, prices and applicable product information will be displayed on the Application or Website.

Minor variations that naturally arise in agricultural and food products, including variations in colour, texture, aroma or appearance, shall not by themselves constitute a defect, provided the product otherwise conforms to applicable quality and food-safety requirements.

Nothing contained on the Application, Website, packaging, social-media pages or other Atulyash communication should be treated as medical advice.

4. Availability and Service Areas

Atulyash currently provides delivery only in selected serviceable areas.

Availability may depend upon:

1. delivery location;
2. delivery capacity;
3. available delivery slots;
4. product availability;
5. operational limitations; and
6. other factors reasonably affecting our ability to fulfil an order.

Entering a PIN code, creating an account or previously receiving a delivery does not guarantee perpetual serviceability at that location. Atulyash may add, remove or modify service areas or delivery slots from time to time.

5. Orders

An order is subject to acceptance by Atulyash.

We may decline or cancel an order where reasonably necessary, including in cases of:

1. payment failure;
2. incorrect pricing or technical error;
3. product unavailability;
4. delivery-location issues;
5. suspected fraud or misuse;
6. circumstances beyond our reasonable control; or
7. inability to safely or lawfully fulfil the order.

Where Atulyash cancels a prepaid order for which payment has been successfully received, the eligible amount shall be refunded in accordance with our Cancellation, Return & Refund Policy.

6. Weekly Subscription

Atulyash may provide customers the option to purchase products through a recurring or weekly subscription plan.

When you create a subscription, the Application will display the applicable:

1. product and quantity;
2. delivery frequency;
3. proposed delivery day or schedule;
4. price;
5. wallet/funding requirement, where applicable; and
6. other relevant subscription conditions.

Your subscription remains subject to product availability, serviceability and delivery capacity.

6.1 Subscription Schedule

Your deliveries will ordinarily be made according to the schedule selected or displayed in the Application. Delivery dates and slots may occasionally need to be modified because of operational requirements, public holidays, weather conditions, traffic disruption, force majeure or other circumstances beyond our reasonable control.

Where reasonably practicable, Atulyash will communicate material changes affecting a scheduled delivery.

6.2 Order Cut-off

Changes, pauses, skips, address changes or other modifications to an upcoming subscription delivery must be made before the cut-off displayed in the Application.

Requests received after the applicable cut-off may apply only to subsequent deliveries because preparation, milling, packing or dispatch for the upcoming delivery may already have commenced.

6.3 Pausing or Skipping

Where the functionality is available, customers may pause or skip eligible upcoming deliveries through the Application, subject to the applicable cut-off and other conditions displayed at the time.

6.4 Subscription Cancellation

You may discontinue your subscription in accordance with the functionality and conditions displayed in the Application. Cancellation of a subscription prevents future eligible deliveries but does not automatically cancel an order that has already entered processing, milling, packing or dispatch. Cancellation of a subscription shall not by itself extinguish any customer-paid eligible balance remaining in the Atulyash Wallet.

7. Pricing

Product prices are displayed on the Application or Website and may include applicable taxes as required by law. Atulyash may revise prices from time to time due to changes in raw-material prices, logistics, taxes, operational costs or other commercial factors. A price revision will not retrospectively change the price of an order already accepted and paid for, unless required by law or agreed with the customer. For subscriptions, revised pricing will be displayed or communicated before it becomes applicable to future deliveries.

8. Payments

Payments may be processed through third-party payment service providers, including Razorpay, or through other payment methods made available by Atulyash. Your use of a third-party payment service may also be subject to the terms and privacy practices of that provider. Atulyash does not store complete card credentials, UPI PINs, internet-banking passwords or similar authentication credentials used by payment gateways. Atulyash may retain transaction references and payment-status information necessary for order processing, reconciliation, accounting, customer support and legal compliance.

9. Atulyash Wallet

Atulyash may provide an internal closed-loop wallet/account balance (“Atulyash Wallet”) for convenient payment for products and subscriptions available through Atulyash.

The Wallet is not a bank account and does not earn interest.

Wallet balances may consist of one or more of the following:

1. amounts deposited or prepaid by you;
2. eligible refunds credited to the Wallet at your request or where the original payment was made from Wallet balance;
3. promotional credits, rewards, cashback or bonus amounts.

9.1 Use of Wallet

Wallet balance may be used only towards eligible purchases from Atulyash.

It may not be:

1. transferred to another customer;
2. used outside the Atulyash ecosystem; or
3. converted into cash, except where refund of a customer-paid balance is required under applicable law or expressly permitted by Atulyash.

9.2 Promotional Credits

Promotional credits, cashback, bonus balance and complimentary credits:

1. are not cash;
2. are non-transferable;
3. cannot ordinarily be withdrawn or refunded to a bank account or payment instrument; and
4. may be subject to validity periods or specific offer conditions communicated when they are granted.

9.3 Customer-Paid Balance

Treatment of unused customer-paid wallet balance upon account closure or discontinuation of Services will be governed by applicable law and the terms under which the amount was originally credited.

Atulyash may verify the identity and original payment details before processing any eligible monetary refund.

10. Delivery

Products will be delivered to the address selected by you at the time of placing or scheduling the order.

You are responsible for ensuring that:

1. the delivery address is accurate;
2. the location is reasonably accessible;
3. a recipient is available where necessary; and
4. the contact number associated with the order is reachable.

Delivery timings are estimates and may be affected by traffic, weather, operational disruption, breakdowns, local restrictions or other circumstances beyond our reasonable control.

11. Failed Delivery

If delivery cannot be completed because:

1. the address provided is incorrect;
2. the customer or recipient cannot be contacted;
3. access to the premises is unavailable;
4. the customer refuses delivery without a valid reason; or
5. another circumstance attributable to the customer prevents delivery,

Atulyash may treat the delivery as unsuccessful and determine whether re-delivery is possible. Any additional re-delivery charge, if applicable, will be communicated before re-delivery. This shall not affect the customer's statutory rights where the failure is attributable to Atulyash.

12. Inspection of Products

Customers are encouraged to inspect the package upon receipt.

If you receive an incorrect, damaged, defective, tampered or materially non-conforming product, please contact us promptly in accordance with the Cancellation, Return & Refund Policy.

13. Intellectual Property

The Atulyash name, trademarks, logos, mascot, packaging designs, photographs, videos, text, graphics, Application design and other proprietary material are owned by or licensed to ATULYASH FOODS PRIVATE LIMITED.

No such material may be copied, commercially exploited, reproduced, modified or distributed without prior written permission except as permitted by applicable law.

14. Acceptable Use

You shall not:

1. misuse the Application or Website;
2. interfere with its normal operation;
3. attempt unauthorised access to systems or accounts;
4. use automated systems to scrape or extract data without permission;
5. impersonate another person;
6. engage in fraudulent transactions;
7. misuse promotional offers or referral benefits; or
8. use the Services for any unlawful purpose.

15. Suspension or Restriction of Account

Atulyash may reasonably suspend or restrict an account where necessary because of suspected fraud, payment abuse, security concerns, misuse, repeated violation of these Terms, unlawful activity or risk to customers, employees, riders or the Company.

Where appropriate and legally required, the customer will be provided an opportunity to contact us regarding the restriction.

16. Third-Party Services

The Application may integrate services provided by third parties, including payment processors, mapping services, analytics providers, communication providers or technology-service providers.

Atulyash is not responsible for independent third-party services except to the extent responsibility cannot lawfully be excluded.

17. Limitation of Liability

Nothing in these Terms excludes or restricts any liability or consumer right which cannot lawfully be excluded or restricted.

Subject to applicable law, Atulyash shall not be liable for indirect, incidental or consequential loss arising solely from circumstances beyond its reasonable control.

18. Force Majeure

Atulyash shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, strikes, governmental restrictions, civil disturbance, epidemic, disruption of transport, internet or telecommunications outages or other comparable events.

Atulyash will nevertheless make reasonable efforts to minimise customer inconvenience.

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will be made available on the Application and/or Website with the updated effective date.

Where a change materially affects an ongoing subscription or customer rights, we will provide such notice as may be reasonably appropriate or required by law.

20. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to consumer rights and remedies available under applicable law, courts having competent jurisdiction at Panipat, Haryana shall have jurisdiction over disputes arising from these Terms.

Nothing in this provision shall restrict any right that a consumer may have to approach a competent consumer commission or other statutory authority under applicable law.

21. Grievance Redressal

For complaints relating to orders, products, payments or Services, customers may contact:

Grievance Officer: Designation: ATULYASH FOODS PRIVATE LIMITED Email: Phone: Address: 19-20-21, Work Center, Old Industrial Area, Panipat, Haryana – 132103

Consumer grievances will be acknowledged and handled within timelines prescribed under applicable law.